Privacy Policy

Effective Date: 10 April 2025
Last Updated: 2 July 2025

At Bikerly (“we,” “our,” or “us”), your privacy matters to us. This Privacy Policy outlines how we handle your personal information when you use our mobile application (“Bikerly” or “the App”). By accessing or using Bikerly, you agree to the collection, use, and disclosure of your information as described below.

If you do not agree with any part of this policy, please discontinue use of the App.

1. Information We Collect

We collect both personally identifiable and non-personally identifiable information to provide and improve our services.

1.1 Information You Provide

• Account Information: Including name, email address, and phone number upon registration.
• Motorbike Records: Data input by users into the maintenance log feature, including model information, mileage, and service history.

1.2 Information We Collect Automatically

• Device & App Data: Device model, IP address, operating system, app version, and crash logs.
• Usage Metrics: Interaction patterns within the App (e.g., page views, navigation behavior).
• Location Data: If permission is granted, we may collect approximate or precise location to recommend nearby vendors.

1.3 Information from Third Parties

• Social Login Providers: If users choose to authenticate using a third-party platform (e.g., Google or Facebook, available in future versions), we may receive associated identifiers and profile details.
• Affiliate Platforms: For links to ecommerce partners, we may receive anonymized purchase or engagement data, without identifiable user details.
• Payment Transactions (Vendors Only): Payment information is processed through a trusted third-party payment provider. Bikerly does not collect or store full payment card details. However, we may retain transaction metadata such as payment status, plan type, and purchase timestamp for operational and audit purposes.

2. How We Use Your Information

We use your information for the following legitimate purposes:

• To manage user and vendor accounts
• To personalize recommendations and vendor listings
• To deliver customer support and resolve disputes
• To analyze performance and enhance user experience
• To deliver relevant marketing (where consent is given)
• To maintain legal, security, and compliance obligations

We may also use aggregated and anonymized data for business intelligence, which cannot be used to identify individuals.

3. Data Sharing & Disclosure

We do not sell your personal data.

We share information only under the following circumstances:

• With Service Providers: External partners such as analytics tools, cloud infrastructure, or payment gateways, solely to perform services on our behalf under strict confidentiality obligations.
• Legal Compliance: If legally required (e.g., by subpoena, court order, or law enforcement), or to protect our rights, users, or others.

4. Data Security & Retention

We maintain appropriate technical and organizational safeguards:

• Encryption: Data is encrypted in transit (SSL/TLS) and at rest.
• Access Restrictions: Only authorized personnel may access sensitive systems.
• Regular Reviews: We perform periodic security assessments and risk reviews.

Personal data is retained only for as long as necessary to fulfill the purposes outlined herein, or to comply with legal or regulatory requirements.

5. Your Rights & Choices

Depending on your jurisdiction, you may exercise the following rights:

• Access & Correction: View or amend your personal information through the App settings.
• Deletion: You may request account deletion and erasure of associated data.
• Marketing Preferences: You can opt out of receiving promotional communications.
• Tracking Controls: Manage cookie and analytics settings within the App.

To submit a request, contact: pitstop@bikerly.com

6. Legal Compliance

We adhere to applicable data protection regulations, including:

• Personal Data Protection Act (PDPA) – Singapore
• General Data Protection Regulation (GDPR) – European Union
• California Consumer Privacy Act (CCPA) – United States (California)

Where required, we rely on user consent, contractual necessity, or legitimate interest as our legal basis for processing personal data.

7. Cookies & Tracking Technologies

Bikerly uses cookies, pixels, and similar technologies to:

• Analyze usage patterns (e.g., via Google Analytics)
• Measure affiliate performance (via cookies placed by ecommerce platforms)
• Deliver contextual or personalized advertising

Users will be prompted to consent to tracking and may adjust their preferences anytime via the App’s privacy settings.

8. Data Breach Response

In the event of a data breach involving your personal information, Bikerly will:

• Promptly assess and contain the incident
• Notify affected users in accordance with applicable laws (e.g., GDPR, PDPA)
• Communicate through email and/or in-app messaging
• Cooperate with authorities and implement preventive measures

9. Third-Party Sites & Services

The App may include links or integrations with external websites or services (e.g., ecommerce platforms or vendor sites). We are not responsible for the privacy practices of these third parties. Users are encouraged to read the privacy policies of any third-party platforms they interact with.

10. Children’s Privacy

Bikerly is not intended for children under 13 years of age. We do not knowingly collect or process data from minors. If you believe your child has submitted personal data to us, please contact us immediately to initiate removal.

11. Changes to This Policy

This Privacy Policy may be updated from time to time. For material updates, we will notify users via email or in-app alerts. Continued use of the App following any changes will constitute your acceptance of the revised policy.

12. Contact Us

For any questions, concerns, or privacy-related requests, you may reach us at:

Email: pitstop@bikerly.com

By using Bikerly, you confirm that you have read and understood this Privacy Policy.